Refund and Cancellation Policy

Last Updated: September 9, 2026

1. General Policy

This Refund and Cancellation Policy applies to payments made through elitereals.in for property bookings, token amounts, consultations and other services offered through our website.

2. Property Booking Payments

Payments made toward a property may be treated as a booking or token amount. The refundability of such payment depends on the specific property, applicable booking terms and any agreement between the customer and elitereals.in, property owner, developer or authorized party.

3. Cancellation by Customer

Customers wishing to cancel a booking or request a refund should contact us as soon as possible using the contact details provided on this website.

Cancellation charges, deductions and refund eligibility may vary depending on the property and the applicable booking agreement.

4. Non-Refundable Payments

Certain booking amounts, service fees or other payments may be non-refundable where this has been clearly communicated to the customer before payment or is stated in the applicable agreement.

5. Failed Payments

If a payment fails but the customer's bank account or payment method has been debited, the customer should contact us with the transaction details.

Such transactions will be reviewed and handled according to the payment gateway and banking procedures.

6. Duplicate Payments

If a duplicate payment is successfully received for the same transaction, we will verify the duplicate transaction and, where applicable, initiate a refund.

7. Refund Processing

Approved refunds will normally be processed to the original payment method used for the transaction, subject to applicable payment gateway and banking procedures.

The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider.

8. How to Request a Refund

To request a refund or cancellation, please contact:

elitereals.in
Email: civil.elitereals.in@gmail.com
Phone: 7092717981

Please provide your name, registered email address or phone number, transaction ID, property details and reason for the refund request.

9. Changes to this Policy

elitereals.in reserves the right to update this Refund and Cancellation Policy when necessary. Any changes will be published on this page.

10. Contact Us

For questions regarding refunds or cancellations, please contact us using the details above.