Shipping & Service Delivery Policy

Last Updated: September 9, 2026

1. Nature of Our Services

elitereals.in provides real-estate related services including property listings, property enquiries, consultations, property visits, booking assistance and other related services.

Since our primary services are related to real estate, there is normally no physical product that needs to be shipped or delivered to the customer.

2. Property Enquiries

When you submit a property enquiry through our website, our team may contact you using the phone number provided by you.

Enquiries are generally responded to during our normal business hours.

3. Property Visits

If you request a property visit, property owner's mediator may coordinate a suitable date and time with you.

Property visits are subject to property availability, location, access restrictions and the availability of the relevant representative or property owner.

4. Digital Delivery

Where applicable, property information, booking confirmations, payment receipts, invoices and other communications may be delivered electronically through email, SMS, WhatsApp or other communication channels provided by the customer.

5. Payment Confirmation

After a successful online payment, the payment transaction may be confirmed electronically.

Payment confirmation does not necessarily mean that ownership of a property has been transferred. Any property purchase, lease or other transaction will be subject to the applicable agreement and legal documentation.

6. Physical Documents

If physical documents are required for a particular transaction, the method and timing of delivery or collection will be communicated separately to the customer.

Any applicable document delivery or registration process may depend on the property transaction, applicable authorities, third-party service providers and the relevant agreement.

7. Service Delays

We aim to provide services and communications within a reasonable time. However, delays may occur due to property availability, customer availability, third-party service providers, technical issues, public holidays, government procedures or circumstances beyond our reasonable control.

8. Incorrect Customer Information

Customers are responsible for providing accurate contact information.

elitereals.in is not responsible for delays caused by incorrect or incomplete contact details supplied by the customer.

9. No Physical Shipping Charges

Because our services primarily concern real estate and digital or in-person services, standard physical shipping charges generally do not apply.

10. Contact Us

If you have questions regarding service delivery, property visits or payment confirmation, please contact us.

11. Changes to this Policy

elitereals.in reserves the right to update this Shipping and Service Delivery Policy from time to time. Any changes will be published on this page with an updated effective date.